Effective Date: 22 July 2025
Last Updated: 22 July 2025

Welcome to Drift Studios. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book services, or interact with us in-store or online.

1. Who We Are

Drift Studios
Located at: Mason Street, Horwich (opposite Aldi)
Email: info@driftstudios.co.uk
Instagram & TikTok: @thedriftstudios

2. What Information We Collect

We may collect the following types of personal information:

• Contact Details: name, email address, phone number

• Booking Information: date/time of bookings, service type, payment history

• Health or Wellness Preferences: only if voluntarily provided (e.g. cold plunge/sauna preferences)

• Social Media Interaction: when you engage with us on Instagram or TikTok

• Device & Usage Data: when you visit our website or use booking platforms like Booksy

• Payment Details: processed securely through third-party providers (e.g. Booksy, payment gateways)

3. How We Use Your Information

We use your information to:

• Manage bookings and appointments

• Communicate with you (e.g. confirmations, reminders, promotions)

• Improve our services and customer experience

• Maintain records for legal and accounting purposes

• Send marketing emails and offers (only with your consent)

• Ensure safety and comply with health guidelines

4. Sharing Your Information

We do not sell or rent your personal information.

We may share data with:

• Trusted Third Parties: such as Booksy, payment providers, or IT service providers, to process bookings or manage operations

• Legal Authorities: if required by law or to protect our business rights

All third parties are required to handle your data securely and only use it for the intended purpose.

5. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct or update your information

• Request deletion of your data (subject to legal or contractual obligations)

• Object to or restrict certain types of data processing

• Withdraw consent at any time for marketing communications

To exercise your rights, please contact us at info@driftstudios.co.uk.

6. Data Retention

We keep your personal data only as long as necessary for:

• The purposes outlined in this policy

• Legal or financial record-keeping

• Managing your relationship with us (e.g. memberships or loyalty history)

7. How We Protect Your Data

We take appropriate technical and organisational measures to secure your personal data, including:

• Secure third-party platforms (e.g. Booksy for bookings and payments)

• Limited access to personal information internally

• Staff training on privacy best practices

8. Cookies & Website Use

Our website and third-party tools (like Booksy) may use cookies to:

• Remember user preferences

• Help improve site functionality and analytics

• Enable secure payment processing

You can adjust your browser settings to refuse or limit cookies.

9. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have unintentionally collected data from a minor, please contact us for immediate deletion.

10. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last Updated” date above and notify you where appropriate.

11. Contact Us

If you have any questions, concerns, or requests related to your personal data, please contact:

Drift Studios
Email: info@driftstudios.co.uk
Instagram/TikTok: @thedriftstudios